Instrument wants to innovate the performance review process to better promote employees’ individual growth, and make everyone feels welcome to provide peer feedback at any point.

Problem

Peer reviews play an important role to provide insightful observations from distinct perspectives. Instrument wants to make employees feel welcome to provide peer feedback at any point to promote employees’ individual growth.

Yet, employees can be overwhelmed by the complicated review process, and feel frustrated while filling up the answers. And, these make them less willing to provide peer feedback.

Solution

Building a feedback culture by allowing employees to give each other praise at any point. Facilitate the contribution to peer reviews by giving employees access to previous notes for more context while writing answers.

Streamline the peer reviews inputs and responses into a visualized dashboard that captures the keywords from the review outcomes to help viewers quickly catch and remember the main messages.

Client Needs

Objectives

Access previous notes and feedbacks while doing peer reviews to help employees recall context and thoughts

Capture keywords from feedbacks to help viewers quickly find and remember
the main messages

Recognize employees to make them feel cared and valued to furtherincrease engagement

Persona

Jinny, aged 27, junior visual designer working at an advertising agency with a vibrant and collaborative vibe. She is a team player who enjoys the feeling of togetherness. She loves using emojis while texting with friends. In her spare time, she would just grab her Sony camera and go snapshotting.

Competitive Research

Impraise

• Ability to request regular feedback
• Supports managers by providing a high-level overview of their team
• Visualized data for a holistic overview of key evaluations over time

15five

• Easy to give each other recognization by simply @mention a colleague on shared forum
• An independent Question section to steer conversations with curated questions
• Weekly Check-ins for performance feedback

Reviewsnap

• Customizable review templates
• Goal Management: monitor progress, define objectives and track achievements
• Journaling and Note-Taking: employees and managers can ask for feedback, and schedule regular check-ins

7 Geese

• Track goals to provide alignment to strategic objectives along the way

• Enable team members to recognize their peers when they demonstrate company’s core values

• 1-on-1 coaching for continuous learning and improvement opportunities

Use Case 1

Use Case 2

Captured Keywords
• Visualized dashboards and numeral system to help users capture review outcomes at a glance • Keywords allow viewers to access past reviews with context

“As an aggressive person eager to learn, I want to easily review the key takeaways from all previous performance reviews so that I can better track my personal progress and improve myself to do a better job next time.”

Use Case 3

Recognize Employees
• Allow employees to recognize each other for their accomplishments.

“As a caring and proactive person, I want to deliver positive energy whenever given the chance so that I can surround myself in a harmonious environment.”

Thanks for reviewing!
I appreciate the opportunity to explore the needs and components
in designing a performance review application for Instrument.

Wen-Hua Chen
Visual Designer
visit wenhuachen.com for more work